Richard Samaraysinghe - Senior Consultant
Richard is a senior consultant for SCS. He brings expertise and experience within customer experience development and delivery programmes. He is closely involved in franchise development and implementation.
Richard was the Sales & Marketing director for the Financial Services Forum, joining from Abbey National where he held the position of retail innovations development director.
He was behind retail innovations such as Costa Coffee/ Abbey and Car Phone warehouse within Abbey branches. Exploring and developing innovation within a financial services retail environment.
He has significant experience within franchise development and management, coupled to an extensive understanding of retail innovation.
Education, professional training, affiliations and leadership positions
Richard holds an MBA from Henley Management College.
Richard is a thought leader within customer experience and franchise development. He recently won a major award within the franchise industry and received significant media coverage on his views surrounding franchise development.
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