Mark Francis - Senior Consultant

Mark Francis


Mark specialises in sales, customer management, sport and all aspects of management development and training.

He is a people development expert with a strong grounding in Human Resources and the "art of the possible"

Relevant Experience

Mark gained an extensive grounding in sales and marketing with the Whitbread Beer Company between 1986 and 1996.

He held positions in National Accounts, Sales Management and Business Development and was Head of Training for two years.

He introduced the Training Academy, a performance-coaching programme, and "Customer Care Experience"

In 1996, Mark joined KP McVitie's to lead the training and development function in the UK.

He launched a career management programme and established a company-wide sales excellence standard.

In 1998, Mark became Group Training Controller at United Biscuits, designing and running development for the commercial teams in 15 markets.

This was a Global CEO-sponsored change initiative.

His success in spearheading change internationally led him to JT International (based in Switzerland) just after the acquisition of R J Reynolds (2000).

As Vice President of corporate HR, he re-built the company's job evaluation structure and global performance appraisal system.

He championed the launch of new corporate values, competencies and functional skills across 52 markets in just 15 months.

Mark's sports coaching focuses on team development at Richmond Women's Rugby Club (National Champions 2006) and AIK Stockholm Football Club (Qualified for the EUFA Cup 2007).

Education, professional training, affiliations and leadership positions

His innovative training design and delivery was recognized this year with a National Training Award from the UK Skills Council and as a finalist in the World of Learning "Training Solution of the Year Award"

He is an external lecturer in change leadership at the Henley Management College in Oxford and an international coach in rugby and football for 20 years

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