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New Thinking

Our New Thinking articles have now been sub-divided into the 2 key categories of Training & Development alongside Customer Management and CxP

Training and Development
Qtr4 2008 ~ Developing Home Grown Talent with a Commercial Leadership Programme
A seamless commercial leadership pr...
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Qtr 2 2010 Inside Out Selling
A new and unique approach which tra...
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Qtr1 09 ~ Knowledge to Insight
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Qtr1 09 ~ Myers Briggs in Sales
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Qtr2 09 ~ Reinforced Learning ? The Key to Success
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Qtr4 2008 ~ Pharmaceutical Express Europe: COMMERCIAL LESSONS FROM THE MERCHANT CLASS
Bespoke training and development ca...
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Qtr4 2008 ~ Beyond shoe leather in the surgery
Mark Hollyoake of Springboard Comme...
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NewSplash Qtr1 2007
Welcome to News Splash, the newslet...
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Qtr4 2008 ~ Pharmaceutical Times
Mark Hollyoake of Springboard Comme...
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Qtr4 2008 ~ IS YOUR TRAINING PROGRAMME REALLY DELIVERING?
Recent experiences of training majo...
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NewSplash Qtr3 2007
Qtr3's Newsletter from Springboard ...
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Qtr3 2007 The First Five Minutes
Find out about those all important ...
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Qtr4 2007 ~ Equipping Your People to manage the Distributor Relationships
Mark Hollyoake has recently returne...
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News Splash, 4th Quarter 2007
This is the last issue for 2007 so ...
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Qtr4 2007 ~ TAKING SOME OF THE MYSTERY OUT OF EXECUTIVE COACHING
There is no doubt that executive co...
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Qtr1 2008:- Newsplash
The first newsletter for 2008...
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Qtr1 2008:- Succession Planning Made Real !
A Springboard client was experienci...
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Qtr 3 2008 ~ Going back to The Old School - Training with a ?Hard Edge?
In today?s modern world of business...
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Qtr3 2008 ~ Persuasive Companies are Successful Companies
The above statement may appear obvi...
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Qtr4 2008 ~ The power of projects
In today?s world of both flatter or...
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Qtr4 2008 ~ STaR Delivering the results
The tangible benefits from a recent...
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Qtr4 2008 ~ NEW OFFERING FROM SPRINGBOARD
With more than 3.5 million question...
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Qtr4 2008 ~ STaR Commercial Academy
What is it?...
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Customer Management / CxP
How good is your �Business to Business� Customer Management?
Abstract Mark Hollyoake of Springb...
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qTR 1 2011 :- BACK TO BASICS
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Qtr 4 2010 Practical Customer Segmentation
We have developed a paper that cont...
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Qtr4 2010 ~ Small Big Things' Delivered to the Nordic Cahber of Commerce
John (AD Creative) and I delivered ...
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Qtr 2 2010 ~ Medical Devices Case Study
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Qtr2 2010 ~ Dealer Experience
We have bought together an expert t...
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Qtr4 2009 ~ STaR Customer Management Assessment
Report Sample...
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Qtr 4 ~ 2009:- Distributor Management and Development
Equipping your people to manage and...
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Henley Management College Member Profile
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Qtr1 09 ~ "The Four Pillars" Developing a "bonded" business to business Customer Experience
An "abstract" from the fo...
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Qtr1 09 ~ THE CRITICAL NATURE OF SEGMENTATION IN CUSTOMER MANAGEMENT
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Qtr1 09 ~ Leadership in a Crisis
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Qtr1 09 ~ Newsletter
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Qtr 3 ~ 2008 Newsletter
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Qtr1 2007 ~ Customer Indifference Undermines Mutual Building Societies
Mutual building societies are provi...
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Qtr4 2007 ~ The Mutual Experience
Mutuals are doing well and should h...
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Qtr2 2008 ~ Customer Experience 'The next battleground'
Are you ready?...
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Qtr4 2008 ~ Journal of Medical Marketing: A Model for Strategic Partnership Development
Developing Supplier ~ Hospital Rela...
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Qtr2 2008 ~ Customer Experience Platform
"Ensuring the foundations are in pl...
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Qtr4 2008 ~ Why do over TWO THIRDS of Partnerships fail?
The forging of Business Partnership...
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Qtr4 2008 ~ ?Delivering Customer Management Improvement from Day One?
Many Customer Management (CM) proje...
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News Splash, 2nd Quarter 2007
Welcome to News Splash, the newslet...
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Qtr1 2007 ~ Building Societies losing personal touch say study??????.
Mutual building societies are losin...
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Qtr3 2007 The importance of the customer experience
Through recent research carried out...
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Qtr3 2007 CRM Six Steps
In this paper Mark Hollyoake of Spr...
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Qtr3 2007 Fulfil the promise of partnering
Done well, alliances hold a lot of ...
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Qtr4 2007 ~ Good Morning Ladies & Gentlemen
How has your experience as customer...
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Qtr4 2007 ~ Pharmaceutical Partnering
Creating Partnerships that add valu...
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Qtr4 2007 ~ Memorable Experience
When experience exceeds expectation...
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Qtr4 2007 ~ MUTUAL APPRECIATION
Research Report in to Customer Expe...
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Qtr1 2008:- Flying low on customer experience
When experience re-writes expectati...
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Qtr1 2008:- Creative with Data
If you have ever felt the need to u...
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Qtr1 2008:- Managing Partnership Risk
Turn threats into opportunities and...
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Qtr2 2008 ~ Customer Management Benchmarking & Assessment
The SCS approach & model to CM benc...
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Qtr2 2008 ~ Customer Experience Value
The cost when the customer experien...
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Qtr2 2008 ~ Customer Experience Business to Business
Does ?loyalty? matter within the Bu...
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Qtr2 2008 ~ Newsletter
Qtr2 Newsplash from Springboard...
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Qtr2 2008 ~ Soundings from within the Maelstrom
We recently (May/June 08) undertook...
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Qtr 3 2008 ~ Insights from Commercial Customer Management Benchmarking
Springboard uncover ?core weaknesse...
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Qtr 4 2008 ~ Holding onto customers in times of uncertainty
Mark Hollyoake of Springboard CS, d...
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Qtr4 2008 ~ CxP What is it?
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Qtr4 2008 ~ Creating Commercial & People Edge
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Qtr4 2008 ~ Speaking Opportunities
Get an CxP expert to speak on one o...
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Qtr4 2008 ~ STaR Commercial Edge
Senior Leadership Programme...
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Qtr4 2008 Newsletter
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