uncover “core weaknesses” in Customer Management practices...
Our BIG messages :–
If you want to develop
your customers – actively manage them
If you want to feel good, send
your team on a negotiation skills course
if you want results to improve – SUPPORT
Read on to
find out more...
During 2003 we
developed our Customer Management
Benchmarking tool – it is fully software supported
and based around some 350 “Good Practice” standards of Customer
Management. We use this “master file” to select a set of c.150
standards that reflect your organisation and sector. The software allows us
to accurately measure and analyse the quality of your commercial operations
both against our standards and against chosen peer group companies.
Our model of Customer Management is shown below and covers the
entire spectrum of commercial excellence – from your strategies and
plans, through to the experience your customers are receiving and finally
to the measures which run your business. This holistic approach to Customer
Management Assessment guarantees that our solutions drive business
improvement – all too often if you simply fix one piece of your
“commercial jigsaw” the desired improvement cannot be realised
as other failings in the business hold back any progress – we ensure
you pull all of the necessary levers to guarantee success.